Sizing Woes: When Custom-Made Goes Wrong

Investing in custom-made products should mean receiving something tailored precisely to your needs, especially when it involves a luxury brand like NanaWall. Unfortunately, our experience was the opposite. What should have been a seamless integration of sleek sliding glass doors turned into a comedy of errors — only it wasn’t funny when it happened to us.

The saga began with our $80,000 investment in NanaWall’s sliding glass doors. Given the price tag and the company’s reputation, we expected precision. However, upon delivery and installation, it became clear the measurements were completely off. The new doors didn’t fit the custom-designed radius of our home, a fact painfully revealed when the installers resorted to cutting into the framework of our house without consent, altering its architectural integrity.

The shock didn’t stop there. Subsequent replacement panels arrived, and instead of rectifying the issue, they added to it. Panels were either the wrong size again or riddled with new defects like scratches and streaks. This cascade of missteps turned what should have been a high-end enhancement into a frustrating, time-consuming ordeal.

Worst of all, instead of accepting responsibility, NanaWall representatives deflected blame, suggesting it was somehow our problem or that of our contractors. This dismissive approach only compounded the stress and dissatisfaction.

The promise of custom luxury was utterly betrayed by sloppy execution and poor quality control. When custom-made goes wrong, it doesn’t just impact aesthetics; it erodes trust and leaves customers questioning their investment. If you’re considering NanaWall for your home, let our experience serve as a cautionary tale of how “custom-made” doesn’t always mean “done right.”